At Gather & Vybez, we believe in clear communication and transparency. Here’s a quick overview of our key policies designed to enhance your experience.
Privacy Policy: Your information is safe with us. Discover how we protect your personal data.
Cancellation Policy: Flexible and fair. Understand the terms that prioritize your needs.
Code of Conduct: Fostering a safe and welcoming environment for everyone. Review our guidelines.
All rentals are subject to availability.
A signed agreement and deposit may be required to confirm a reservation.
Quotes do not guarantee availability until the order is confirmed.
Rental rates are based on the agreed rental period.
Extended rental periods may incur additional charges.
Items must be returned or made available for pickup as scheduled.
Delivery and pickup services are available for most orders.
Additional fees may apply for special access requirements, stairs, elevators, or long-distance deliveries.
Rental items must be accessible and ready for pickup at the scheduled time.
Outdoor events are subject to weather conditions.
Weather-related cancellations or rescheduling requests will be handled according to company policy.
Customers are encouraged to have a contingency plan for outdoor events.
Rental equipment must be used safely and for its intended purpose.
The delivery site must be prepared and accessible upon arrival.
Customers are responsible for obtaining any necessary venue approvals or permits.
Order modifications may be made before the final confirmation date.
Additional items are subject to inventory availability.
Last-minute changes may result in additional fees.
Items should be returned free of excessive debris and waste.
Normal cleaning is included; however, excessive cleaning may result in additional charges.
Customers are responsible for proper care of all rented items during the rental period.
Customers are responsible for any lost, stolen, or damaged items.
Repair or replacement charges may apply based on the condition of returned items.
Any damage should be reported immediately.
Cancellation requests must be submitted in writing.
Deposits may be non-refundable depending on the cancellation date.
Refund eligibility is subject to the terms outlined in the rental agreement.